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Have a question about the site, spotted an outdated rule or a closed office, or need help with a privacy request? Send us a message using the form below or email us directly. We usually reply within 2–3 business days.

Please do not include Social Security, bank account or card numbers. Sending opens your email app with the message filled in.

Before you write

  • Questions about your loan: Your CU Partner is not a lender and cannot see or change your loan. Please contact your lender directly.
  • Complaints about a lender: contact your state financial regulator (listed on each State Rules page) or the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.
  • Do not send Social Security numbers, bank account numbers or passwords by email or through this form.